Privacy Policy
Effective Date: 01.01.2025
Welcome to Pioneer Tours! We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://pioneertours.net) or use our services.
By accessing or using our website and services, you agree to the terms of this Privacy Policy.
1. Data Controller
The data controller responsible for processing your personal data is:
Pioneer Tours
Via degli Scipioni, 9, 00192 Roma RM, Italy
Email: info@pioneertours.net
2. What Personal Data We Collect
We collect the following types of personal data to provide our services:
- Personal Identification Data: Name, email address, phone number, and billing address.
- Booking Information: Tour details, preferred dates, and payment data.
- Technical Data: IP address, browser type, operating system, and browsing behavior (via cookies).
- Communication Data: Messages, inquiries, and feedback shared through our contact forms or email.
3. How We Use Your Data
Your personal data is processed for the following purposes:
- To process and manage bookings or purchases.
- To send booking confirmations, updates, and customer support communications.
- To improve website performance and personalize your experience.
- To comply with legal obligations, such as tax or accounting requirements.
- To conduct marketing campaigns with your consent.
4. Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Contractual Necessity: To fulfill your booking or service requests.
- Legal Obligations: Compliance with Italian and EU laws.
- Legitimate Interests: Improving our services and marketing activities.
- Consent: When explicitly provided, for marketing and promotional purposes.
5. How We Protect Your Data
We implement robust security measures to safeguard your personal data:
- Encrypted payment processing through secure gateways.
- Secure server environments to store data.
- Access controls to ensure only authorized personnel handle your information.
6. Sharing Your Data
We may share your data with:
- Service Providers: Payment processors, hosting providers, and tour operators.
- Legal Authorities: If required to comply with applicable laws or regulations.
- Third-Party Analytics Tools: For website performance analysis (e.g., Google Analytics).
We will never sell your data to third parties.
7. Your Data Protection Rights
Under GDPR, you have the following rights:
- Right to Access: Request details of your personal data.
- Right to Rectification: Correct inaccurate or incomplete information.
- Right to Erasure: Request deletion of your data where applicable.
- Right to Restriction: Limit processing of your data.
- Right to Data Portability: Obtain and reuse your data for other services.
- Right to Object: Withdraw consent for marketing communications at any time.
To exercise these rights, contact us at info@pioneertours.net.
8. Cookies Policy
Our website uses cookies to enhance your browsing experience. By using our site, you consent to the use of cookies.
- Essential Cookies: Necessary for website functionality.
- Performance Cookies: Track website usage for optimization.
- Marketing Cookies: Personalize ads and promotions.
You can manage cookie preferences through your browser settings.
9. Retention of Data
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or comply with legal obligations.
10. Third-Party Links
Our website may include links to third-party websites. We are not responsible for their privacy practices. Please review their policies before providing any data.
11. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page with a revised “Effective Date.”
12. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data rights, contact us at:
Pioneer Tours
Email: info@pioneertours.net
Phone: +39 06 6648 3415
